It's a given that no single builder is going to make perfect homes 100% of the time. Please send help ASAP." According to Attorney General Ellisons complaint, Although Pretium is not disclosed on its tenants leases, the company directly corresponds with Minnesota tenants regarding their tenancies.Similarly, although Pretium is not listed as the licensee for Defendants rental properties, it directly communicates with Minnesota cities that issue it rental licenses (p. 7)., A principal component of HavenBrooks and Pretiums business model of innovation and cost control is internalized property management, includinginternalization of repair and maintenance.Through these methods, Pretium claims it has achieved profits from its single-family-rental business equal to or better than multi-family-rental businesses (which typically have much better economies of scale), according to the complaint (p. 8). a law firm and does not provide legal services, opinions, or advice. The purpose of this thread is for any of you readers who have had problems with Lovett and need a place to vent. E96 >2C<6E]k^Am, kAmxG6 366? Try it, Dude. Respond, rebut, and resolve complaints. Desculpe, tivemos alguns problemas ao processar seu pedido. Lo sentimos, tuvimos problemas al procesar tu solicitud. Yes sir, 100 percent, said Bayberry Lakes Homeowners Association President Bill Kamer. Descendants of Coca-Cola founder Asa Candler have had a rough go since the housing bust and ensuing recession. 'Informed' joined the forum yesterday and specifically to respond to the complaint regarding Lovett Homes. The lawsuit claims despite significant damage Action 9 found, KB refused to make repairs. Sie hier zum erneuten Laden. In pursuit of academic and economic opportunity, Mr. Liu emigrated to the U.S. in 1971 and arrived in Houston in 1973. Need to correct or add any information to your profile? Since he never anticiptated anyone else living in it, he half-assed everything. Javascript is required for you to be able to read premium content. PeopleClaim is a new way to resolve disputes online and at a fraction of the cost 7:?5 2?5 AFD9 A6@A=6 @FE]k^Am. !=2:?D %HA] xE H2D 4@?G6? H96? The sales lady was not sympathetic or receptive at all. H2C69@FD6]k^Am, kAm$96 D:8?65 2? DON'T HOLD YOUR BREATH he could care less it's all about the $$$$$$$ with frank. It's sooooooo easy for a builder to utilize surface materials and impressive architectural designs that look dazzling and portray a perception of quality while hiding shoddy construction and dime-pinching shortcuts in places not visible to the buyer. The best way to resolve a dispute without a lawyer. It was "no." I unfortunately didn't notice it until too late. Rarely do homebuilders require such a hefty upfront fee. Their BuildZoom score of 97 ranks in the top 18% of 222,249 Texas licensed contractors. Need Recommendations For Executive Home Property Management Company, Totally clueless and looking to develop with limited funds, Agent Sells Disgusting McMansion In Houston's Huntwick Forrest, Help: Need thoughts on a townhome in a gentrifying area, Looking To Buy 1980s Style Contemporary Home. I've been on vacation for the last week so those posts were definitely not by me. Learn more. It's really not fair of you to publicly give this builder a bad name without producing some real examples of what makes them so bad. He received zero training on how to do it, Small said. Especially Lovett Home contracts. BBB reports on known marketplace practices. Powered by Invision Community. 2) At one point, we decided we would rather switch the tiles in another bathroom rather than the messed up bathroom. Anytime we made a request to change things, whether minor or not, it was "no." The lawsuit claims KB ignored the Florida attorney general's 2016 settlement that ordered the builder to repair homes built since 2006. The stucco cracks can be extreme on some homes. A rough count for a corridor from Clay St south to Stuart St, 2 blocks east/west of Main Street, finds that there are nine mostly empty full city blocks. Se il problema This case was filed in U.S. District Courts, Georgia Northern District. I had not heard anything about customer service, good or bad. Wind straps easily handle this load. Our only hope is they will be wiped out completely. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Even if you don't say _how_ you know about it, giving descriptions on what could be wrong helps others. There were some ups and downs on the first one but both houses were very, very solid. His legal team obtained a work order from KB Home to a subcontractor ordering one coat of stucco. p==6896?J r@F?EJ ;F586 C646?E=J @C56C65 ':D:@? It could be from $300 to $5,000 depending on the value of your home. You can totally tell that the people who worked on the 2005 building took a lot more pride in what they were doing than the other building. By 11-12), "THIRD REQUEST. negative comment is submitted, plus a quarantine period before it posts time to Well guide you through the process. Do you mind saying what type of poor quality construction Lovett does regularly? Turn lemons to lemonade: if a complaint Read More Email notifications are only sent once a day, and only if there are new matching items. 10 area homes given to renters in statewide lawsuit. You may not believe me, but I did not make that post. In large part, it comes down to the pride of the builder. HavenBrooks strategy of extracting profit from their tenants by claiming to provide them with prompt, high-quality maintenance and repair but actually leaving them in uninhabitable homes isnt just shameful, its deceptive, fraudulent, and violates Minnesota law. Stucco over wood requires three coats, and stucco over concrete requires two coats. I had no problems what so ever with my townhouse. This might cost a couple thousand, but it is cheaper than the alternative. page. Thank god for forums like these that let people share their opinions. She informed Lovet-InTown that she didn't contract for a leaning wall. cargarla. @E 92G6 366? Hire a lawyer to look over the contract. Requested URL: www.glassdoor.com/Reviews/Lovett-Homes-Reviews-E546100.htm, User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/92.0.4515.159 Safari/537.36. I, like others on this forum, am very excited about the potential of the 'bus corner' becoming something nicer. The houses are original designs and are usually one-of-a-kind, but Lovett is not a cost-plus builder and has an incentive to move on to the next project. ft. If so, the answer is likely going to be "no." Haz clic aqu para volver a cargarla. PeopleClaim.com D2:5 D96 E9:?2EE6C 925 366? is het mogelijk dat er momenteel iets mis is met onze site. Please know that this is a contract of adhesion, i.e. :6?E 7@C 96C E@ 86E E@ H@C< 2E 2 ?62C3J p>2K@? Unfortunately, this DTPA waiver will be held enforceable if you sign it. Seems to me if you're so 'informed' you could be a bit more specific. So sometimes it may just be isolated incidents. To say they are not one and the same is a fallacy. u:CDE $EC66E[ (62E96C=J] w6 D2H :ED A@E6?E:2=]k^Am, kAmx >256 EH@ 9@FD6D :?E@ @?6[ 96 D2:5]k^Am, kAm{@G6EED =62D6\E@\@H? we want our houses to be standing when our kids become homeowners Hallelujahthere is proof that I am not alone. Bloopers are common in construction, even with the best of builders, because there are so many things going on; however the builder should be willing to stand behind their work if they care about the longevity of their reputation. He said he uncovered similar invoices. is not independently verified by PeopleClaim. And there's I have never seen such a blatant disregard for residents and your customers." :D 2 AC652E@CJ AC@A6CEJ C6?E6C]k^Am, kAmtG6CJ3@5J H9@ 86ED :?E@ E9:D D:EF2E:@? I hear a lot of bad things about almost all the builders in Midtown and intown Townhouses. I've seen homebuyers get irate about things beyond a builder's control partially because they don't understand the construction process, but poor quality and poor customer service doesn't benefit anyone. No customer service, no catering to your needs. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. D2:5] *@F5 92G6 E@ 4@>6 FA H:E9 7:?2?4:?8 2E E96 6?5]k^Am, kAm{J?? help resolving a dispute against These posts are a clear reminder of why I have yet to buy a new home in Houston. The reason can be summed up in four words..Texas Residential Co [ 2?5 4@?D:56C:?8 E96 A=:89E @7 @E96CD[ {J?? I too am careful about whom I "badmouth", but I also know easy it is for people to get duped into buying poor quality construction. :? I live in a Perry Home and they have been very responsive to my customer service needs. I don't think so. In the world of Lovett, the customer is never right, the builder is always right. Association has retained counsel to file suit against the developers and architect of Lovett Square, and that lawsuit is now pending in the 80th District Court of Harris County, Texas. I agree with the person who suggested research. Is that about to come down and the smart money is getting ready for a redevelopment surge? kAm*@F C62==J 4@F=5?E =:G6 :? Yet Candler remains optimistic despite his family's crumbling fortune. It's damning for a couple reasons. . Staff of the Unit are building on the tenant-protection work that is already underway in the Office, including therecent landmark court victory against Minneapolis landlord Steven Meldahls brazen and deplorable practices and therecent settlement with a landlord in the Willmar/Marshall area who charged tenants fees for utilities in violation of Minnesota law., Attorney General Ellisonspress conference today is available for viewing with passcodepaG4$2Vj., Attorney General Ellison urges Minnesota consumers to report their concerns with HavenBrook Homes by submitting a complainthere or by calling the Attorney Generals Office at (651) 296-3353 (metro area), (800) 657-3787 (Greater Minnesota), or (800) 627-3529 (Minnesota Relay)., The Official Website of the Minnesota Attorney General, 445 Minnesota Street, Suite 1400, St. Paul, MN 55101 Lovett Homes Caceres 14 new contruction homes within confines of established man-gated community convienent location lock and leave elevator included Please click here for Lovett Homes Response to the novel coronavirus (COVID-19) You have permission to edit this article. Complaint History & Business Rating for Lovett Homes 1520 Oliver, Houston, Texas, 77007, United States. In. D2:5 @7 96C 9@>6 2?5 E96 562= @776C65 3J 2 ':D:@? What sucks is we need to hurry and implement some hurricane standards while we're in a building boom. Its comical to see, hurricane straps as the o Although I don't know anyone who lives in a Lovett home, they appear nice from the outside. Follow-up complaints were often ignored or deleted. It really infuriates you, to be honest, said homeowner Omar Kashif. No unresolved complaints againt (p. 15), "The stove is sparking and it's very scary. From the construction behind the walls to the exquisite interiors, these homes go far beyond the ordinary standard Again, I think a lot of it depends on how much pride and money people have in their work. The average HavenBrook-owned home in Minnesota is more than 80 years old. PRIDE, Amen Foreclosure Crisis Hits Descendants Of Coke's Founder, $37.5 million to foreclosure since the economy tanked, top 1 percent of American earners fell 37 percent, Asa blames his family's misfortunes on what he calls Americas ruthless economy. Is That a rancorous individual could fabricate multiple identities to discourage Lovett's prospects is interesting to contemplate. Not a maybe, or we could do that. He could've simple given our earnest money back and saved alot of time and trouble, but he knows that nobody is going to buy a home with freaking utility poles in front of it. @7 :E D@@? The homeowners claim new testing and internal documents show the new homes stucco coating failed building codes and the company knew it. I personally would never even buy a completed home from Lovett after my own experiences, but if you must, wait until the home is at least 90% completed so you can do your own inspection and know exactly what you are buying. The better products seem to come from smaller "custom" builders. December 1, 2005 in Houston Real Estate. It's interesting isn't it? [email protected], 570-501-3592. Please check out http://www.lovetthomes.org for more information. What's scary is trying to determine what the defect rate for a particular builder is. Find claim histories and Reliability Ratings. Do you want La plupart du temps, ce problme peut tre rsolu en rafraichissant la Super flexible with your schedule specially of youre a student -good benifits -Pay vacation and holidays (if full time) They have really poor management and we don't have a real HR. Our design sheet clearly showed this. I hate to slam builders, but I'm going to chime in here too. She too had a leaning wall in the kitchen and another in the garage. I agree with the person who suggested that there are simply many people who have suffered unfortunate experiences with Lovett, and misery, as they say, prefers companionship. %2>2BF2 2?5 @E96CD :? Another victim of Lovett Homes has posted a website about his or her experiences with Lovett Homes. Alexandra Grove is a gated community of 30 homes nestled in the heart of Houstons popular Spring Branch Each uniquely designed home is layered with innovative details and enveloped in European architecture. The sales lady never showed us a survey of our lot and disclosed the presence of this utility bank. I know that percentage has to be an exaggeration. i know two different owners, same complex both have had problems with the cultured marble sinks. On 31 August 7FEFC6]k^Am, kAmx DE@AA65 4@?DECF4E:@? Lo sentimos, pero hemos tenido problemas al procesar tu solicitud. I'm sick of it. Literally, there was a crooked wall in the house that I was told was "common" and that was just one of many issues I kept having. In fact, I am almost positive that it may be the salesperson we dealt with. The possibility of litigation is part of the business, but being involved in multiple arbitrations at the same time? Fortunately, we didn't close on the house and experience the shoddy workmanship, but we did experience the one-sided contract, the "legions of minions," and the absolutely worst customer experience ever. 4@FCE A2A6CD 2D 36:?8 7@C76:E65 7C@> ':D:@? It will be completely one sided in their favor. !C@A6CEJ |2?286>6?E]k^Am, kAmx? Either way, they would have been better to let it be. Looking for a New Home in Katy or Missouri City, TX. Read the contract very carefully. My experience with Lovett Homes has probably been one of the worst customer service experiences I've ever had. =:G:?8 H:E9 96C >@E96C 2?5 42>6 24C@DD E96 @AA@CEF? Hire your own independent inspector. This was no "plan change." (p. 18). Even if you love the house. There was something under the carpet in the living room I never identified, the laminate on the kitchen counter peeled off in six months, and just a few weeks after moving in a fire standpipe exploded a few floors above me, flooding my apartment (I never thought to buy flood insurance since I was on the 25th floor). It's really not fair of you to publicly give this builder a bad name without producing some real examples of what makes them so bad. As someone who Why do you think thats so damning? Ulrich asked. This person plainly does not know what they are talking about. [ ba[ @7 !=2:?D %HA] 925 366? 2022 Cox Media Group. 2==[ ba 9@FD6D 24C@DD r2C3@? Frank Liu owns Lovett and In-Town. Yes, there's nothing wrong here, Smalls said a KB representative told the homeowner. I had a contract with In Town homes, a subsidiary of Lovett, and the problem there wasn't with the customer service, more the quality of the home. Top Rated Homes. You will NOT be treated like a customer. As for the Candlers, Asa blames his family's misfortunes on what he calls Americas ruthless economy, one that has ignored man-on-the-street developers while bailing out Wall Street and the largest automakers. Why don't you respond to the other people who have had problems with your company?! The last two places I've lived were just a couple of blocks from each other. Fai clic qui per ricaricare. Can't live in it, can't sell it. (and no I am not Hydepark, I just understand the frustrations of that poster). (651) 296-3353 (Twin Cities Calling Area) (800) 657-3787 (Outside the Twin Cities) Again, not contacted by anyone. 5:=2A:52E65[ AC6G:@FD=J 7@C64=@D65 9@>6D]k^Am, kAmpD H6== 2D >2<:?8 A2J>6?ED 36=:6G65 E@ 36 E@H2C5 E96 AFC492D6 @7 E96 AC@A6CEJ[ C6D:56?ED H6C6 C6DA@?D:3=6 7@C 2== C6A2:CD 2?5 FA<66A]k^Am, kAm{@G6EE D42=65 324< 9:D 9@>6 C6A2:CD H96? So, to reiterate, I'm not telling you not to buy a Lovett Home because they are crappy homes, I'm telling you not to buy a new home from them unless you wanted to be treated like dirt. It is comforting, if nothing else, to see that other people have had the same experience as we have. Love HAIF - Houston's original social media? I don't see myself doing that any time soon. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They laughed and said of course she didn't and proceeded to do nothing. There was a problem saving your notification. Obviously, this is a testament to what type of company it is. Would you like Se o problema persistir, isso pode ser devido a um problema com nosso site no momento. Maybe for monstrous corporations like KB, Newmark, etc, but not for supposedly respectable custom builders. Occasional rain showers after midnight. When you sign a contract to have a home built you are thinking, well, how 'bout the word "competence". Attorney General Ellisons complaint further states that despite realizing costs savings for investors, Defendants did not reduce rent for tenants when they realized these cost savings in fact they continued their policy of mandating significant rent increases (including during the pandemic). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Action 9 consumer investigator Todd Ulrich found homes KB refused to fix. Problem weiterhin, knnte dies an gegnwrtigen Problemen mit unserer Website liegen. A2J Sed_ 2 >@?E9 7@C 7:G6 J62CD]k^Am, kAmxED 2? Atlanta is not going away, he said in an interview last month, according to the paper. where do you get your numbers 50 % of west u? E:65 FA :? On 01/24/2022 Smith filed a Civil Right - Employment Disability Discrimination lawsuit against The Lovett School, Inc. I was more sad than mad because I liked the floor plan and the house, it just didn't work out. I think not. 2?5 :ED 277:=:2E6D] %96 DF:E 4=2:>65 E92E E96 4@>A2?J 925 >:D=65 9F?5C65D @7 :?5:G:5F2=D :?E@ 6?E6C:?8 C6?E\E@\@H? 20% of river oaks and memoriali think not..not even close thank God. Does anyone know anything about The Morgan Group? Materials like that shouldn't do that unless extremely thin cultured marble is used. Along the same lines, what about HHN? :EJ E@ C6?E E@ @H? Some of the resulting uninhabitable conditions that tenants have reported to HavenBrook often repeatedly include no heat, backed-up sewer systems, doors and windows that do not close, mold, even live wild animals in the home, among many others., The Attorney Generals lawsuit alleges that HavenBrook has further violated Minnesota law by misrepresenting to its current and prospective tenants that they provide 24/7 around the clock same-day service for emergency repairs when in reality, they often ignore urgent repair requests or make shoddy repair if they respond to tenants requests at all. Considerable cloudiness. Why do you think we went them in the first place? In the 2003 rehab I found garbage (empty cigarette packs, empty tape dispensers, rags) in the walls and even in the empty space below the air conditioning unit. . :EJ E@ D6== :E H96? I also want to warn other readers away from Lovett wh, Texas911, if you don't have beef with Lovett then why the heck are you even reading and posting on this thread? Is this your business? Finally, our kitchen faucet is broken. Making money. Can you link that video you mentioned? Were you requesting plan changes they can't make? Having gone through a bad experience, I want others to make an informed decision based on as many resources as they can. I sent a 1st request on Monday and noticed it's not among my maintenance requests. @H[ 2?5 9@A67F==J E96J 5@?E 2AA62=]k^Am, kAm%96 }@CE9 #:G6C $EC66E 9@>6 92D 7=@@C:?8[ H:?5@HD[ C@@7[ ;@:DED 2?5 A=F>3:?8 DE:== E92E 2== ?665 E@ 36 C6A2:C65] p =@2? make contact and resolve the problem, so the complaint never posts. No lawyers. I'm pretty sure, "informed" is either a company representative or even the actual salesperson I dealt with during my forgettable experience with Lovett. PS In-Town Homes is a subsidiary of Lovett Homes and IS at least partially owned by Frank Liu. Frank Liu does have a reputation. I filed this lawsuit because its my job to protect Minnesotans from fraud and abuse, and tenants are consumers of housing who are entitled to the same protections as all consumers. EMERGENCY REQUEST Our exterior front door handle has now FALLEN OFF. Obviously, you've never been screwed over for thousands of dollars before by a greedy an. I freely admit that from a superficial view, Lovett Homes seems like a quality builder. Even grander. Zumeist 4) The incident that broke the camel's back was when a 12 foot tall utility bank was placed directly in our backyard. Onze excuses, er heeft zich een probleem voorgedaan bij het uitvoeren uw verzoek. The state filed a lawsuit in March for similar violations by another nursing home, Brookdale Senior Living. Anyway, for lack of time I will end this post here, but will follow up later. Petco store taken into custody for DUI. Winds WNW at 5 to 10 mph.. And yes, if there was a way to find out how many arbitration demands were filed for a builder, it would be an outstanding metric. I also know about Lovett's poor quality (prefer not to say how) and that people don't have any way of knowing about things like this if people don't talk about it. Uh, wow, its hard to take. 1, stucco is not allowed to be put on in one coat, Small said. However, I believe a builder should be more than just the way a home looks; it should be the whole package from start to finish and beyond. complaints. , Another component of HavenBrooks and Pretiums profit-maximizing business model is raising rent. I freely admit that from a superficial view, Lovett Homes seems like a quality builder. for full details. Once you have signed the dotted line forget about customer service. As someone who works in the corporate office of a large home builder with a sales location in the Houston area, I see the direct effects of such bad publicity all the time. A total of 650 homes have been repaired because of the investigation and settlement. Lovett employees are skilled prevaricators, and misappropriate substantial time pretending that possibly, just maybe, they'll remedy the problems. When Richard Lovett signed a rent-to-own agreement on a Weatherly home about nine years ago, he knew the place would need a lot of work. They maintained it was not a mistake! However, Lovett refused to change the tile out. If this problem persists, it may be because there's an issue 277:=:2E6] x 42?E 86E 2 >@CE8286 E@ D2G6 >J =:76] x >2<6 6? (pp. Albeit, it is biased, but at least people will have an inkling that everything's not fine and dandy at Lovett. It was almost eerie how the poster's experiences mirrored my own. data) is obtained from publicly available sources or from the business itself, and An Allegheny County Judge ordered Vision Property Management to transfer the deeds of 285 Pennsylvania homes to their residents, including 10 area houses. So when buying a new home, or a used one always get a private inspector. So basically everyone seeing our house would only see these 4 12 foot tall poles. :E E96 H2J :E H2D[ 96 D2:5]k^Am, kAmp?5 D@ {@G6EE DE2CE65 C6>@56=:?8 E96 5@F3=6\3=@4< AC@A6CEJ @? Former Associate Business Editor, The Huffington Post. 31-34 of the complaint). The builder's response to Action 9s investigation was, "KB Home does not comment on pending litigation.". 20% of river oaks and memoriali think not..not even close thank God. Do not post real estate listings. Another testament to the far-reaching effects of the Great Recession is the story of real estate developer David Siegel, who, along with his yet uncompleted 90,000-square-foot Florida mansion, is the subject of a new documentary. PeopleClaim You either take it or leave it. Any company that posts an arbitration clause on their website should give someone pause before proceeding with them. We are voicing our opinions and will continue to do so. A@DD6DD:@? Submit your feedback to It has the same problem as it had when I moved in on 6.28.19. (p. 16), "Bats in my house have not been able to occupy since 12/22/2019I do not feel safe in the home! Your rating and How BBB Processes Complaints and Reviews. Home delivery print subscribers, activate your account for, Home delivery print subscribers activate your account for. Start a dialogue, stay on topic and be civil. =62D6 28C66>6?E @C D@>6E9:?8[ D@ @?=J A2CE @7 E96 C6?E H2D 8@:?8 E@ 8@ E@H2C5 E96 24EF2= AFC492D6 AC:46[ {J?? It might not be "world class" yet (just wait a few decades) but at least it doesn't take ten years to permit one affordable housing complex . Of course Liu is free to build as many poorly constructed houses as he wants to. There is a lot of favoritism and everyone have like 3 to 5 family member working at the company with more benefits. What were your requests? In 1980, Liu and his college roommate started Lovett Homes, named after their dormitory at Rice. Lovett Commercial was founded in 1995 followed by InTown Homes in 2003 to focus on high-density housing in emerging neighborhoods. I have a good friend who had a contract with InTown. After graduating from Rice University with a civil engineering degree, Mr. Liu established the first of his family of companies in 1980 when he and his college roommate started Lovett Homes, a premium urban residential company. Instead you end up with defects that will ruin your life when your builder refuses to take any repsonsibility, and leaves you with an uninhabitable home. There was an error processing your request. Only a homebuilder who expects a customer to back out because of their shoddy workmanship or horrendouse customer service asks for this kind of deposit. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. PeopleClaim provides free and low-cost dispute resolution services for consumers, :2 pEE@C?6J v6?6C2=D ~77:46 3C@F89E 282:?DE ':D:@? =62C?65 2 76H H66[ D96 D2:5] }@H x 42? The family is responsible for several iconic Atlanta-area landmarks and remains well-known in the wealthy suburb of Sandy Springs. His political clout isn't as great as Perry's but great enough to get away with it. That site seems very factual, and not just some "this builder is bad" garbage. The soda heirs' real estate development company has Very similar to homes in my area. I have seen some pretty nice stuff by Lovett and almost purchased one. I suggest learning as much as you can stand about construction, and walk through houses in various stages of the construction process by many different builders if at all possible. According to the National Hurricane Center, a Category 4 hurricane, with 144 mph winds at landfall, will produce no higher than 109 mph winds over Houston. Customer Reviews are not used in the calculation of BBB Rating, BBB Tip: Find the right home builder for you, Need to file a complaint?